Contact

Need to get in touch with us? Please first check to see if your question is answered in the FAQ below. If it's not, answer the brief questions to access the correct form to fill out to send us a message.

FAQ's

It's time for you to take action. Simple as that. If you really want to have a scanned and organized photo collection, then you need somewhere to get training and the answers to all of your questions — especially the ones you don’t know you have yet. You need support, community, and, most of all… accountability!

Additionally, if the price is important to you, the earlier you join, the more you are rewarded with a lower membership price. Membership prices will continue to increase incrementally over time as more and more content is added to the course library, and the membership becomes even more valuable.

The Scan Your Entire Life Membership is the place. If you really want to make a difference, the time is now.

Absolutely! You can upgrade to an annual membership at any time. 

An annual membership saves you money off the monthly membership price. If you live outside of the United States, it's also a great way to save on exchange rate fees. Annual memberships only create a single yearly transaction for you instead of twelve separate ones. 

We're proud to offer the annual plan anytime you would like to take advantage of its savings to you. 

We're sorry to hear you’re considering leaving us, but we understand that cancellations occasionally happen.

After logging into your account, go to your Membership Account page. In the “Account Details” section at the top, your membership plan is listed with a little ‘Cancel’ button.

You’ll be asked a few questions to help us improve the membership experience, and then your account will be canceled.

This support page covers this process in more detail: “How to Cancel Your Membership.”

The price you pay for your membership will never be increased. You will continue to pay whatever price you join with as long as you maintain your membership. 

Even when the price for membership plans increases later for new members, you will always be “grandfathered in” or “locked in” to the lower price you joined with. 

Oh no! We certainly don't want to have that!

We offer a 30-day money-back guarantee. If you are unhappy with your membership for any reason within 30 days of joining, let us know, and we will refund your payment. 

For more details, check out the “Refund Policy” section of our Membership Program Terms & Conditions page. 

Contact (Public)

Members have access to video course training and personalized support in the Community forum
Learn how to become a Member
 

Login Issue

Do you need to reach support because you are unable to login to the membership areas? Please fill out the information below and you will receive email support.

Membership Related

Are you a member and need to reach support about something related to your membership like subscription billing or where to find something in the membership areas? Please click the button below to be taken to Membership Support where you can login, create a new ticket and receive email support.

Private Matter

Are you a member and need to reach support about something that is private in nature, that you feel would not be suitable for posting in the semi-private Community forum area? Please click the button below to be taken to Membership Support where you can login, create a new ticket and receive email support.

General Questions

Are you a member with a question about your own personal photo collection — such as one related to scanning, organizing or labeling your photographs — please ask it in the “General Discussion” forum in the membership Community.

How to Ask Your Question in the Community
  1. Make sure you are logged in to your membership account.
  2. Click on “Community” in the blue membership menu bar.
  3. Click on the Add topic button near the top of the page.
  4. Choose “General Discussion” from the forum selector.
  5. Fill in the fields to create your post.
  6. When you're finished, click the other Add topic button at the bottom and your message will be posted.

The Community is the best place to ask and receive an answer your general “photo-related” questions because other members with the same question will be able to find, read and learn from them as well. Additionally, other members will also be able to leave their own answers for you!

Only Members have access to the Community — not the general public.

Enter your first name
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Please enter your main email address where you would like to receive a response
Please enter the email address associated with your membership account
With computers and scanning etc. (Helps determine how much explanation is needed in the response)
A descriptive sentence summarizing your question. e.g. “After I join, am I still able to upgrade to the annual pricing?”
A descriptive sentence summarizing the reason why you are reaching out. e.g. “Which scanner do you recommend for beginners?”
A descriptive sentence summarizing the reason why you are reaching out
Provide any information you can that will be helpful for us to determine why you are unable to login and access your account