Frequently Asked Questions

Membership Account

  • How do I cancel my membership?

    We're sorry to hear youโ€™re considering leaving us, but we understand that cancellations occasionally happen.

    1. After logging in to your account, go toย your Membership Account page.
    2. Make sure the โ€œMembership Planโ€ option is selected at the top of your account.
    3. Select the โ€œSubscriptions Plansโ€ sub-section.
    4. Click on your current membership plan listed under the โ€œSubscription Plansโ€ section to access all the details about your individual membership plan. 
    5. Click on the โ€œthree vertical dotsโ€ menu icon at the top right (in the โ€œSubscription Plan Detailsโ€ section).
    6. From the drop-down menu items, click on โ€œCancel Subscription.โ€

    Youโ€™ll be asked a few questions to help us improve the membership experience, and then your account will be canceled.